Refund policy

Refund Policy

This policy is issued in accordance with applicable Indian consumer protection and e-commerce regulations.

Return & Exchange Window

Customers may request a return or exchange within 30 days from the date of delivery. Requests submitted after this period will not be accepted.

A ₹100 reverse shipment fee will be deducted/applicable for all return requests initiated via our platform.

Exchange Rules

Only one exchange per product is permitted.

Exchanges are subject to stock and size availability.

Products that have already been exchanged cannot be returned or exchanged again.

Sale & Promotional Purchases

Products purchased during sale, clearance, or promotional events are not eligible for return.

Only one exchange is allowed per item during sale.

Exchange may be for:

The same item, or
Another product of equal or higher value, with the price difference payable by the customer.

Pickup & Logistics

Reverse pickup is subject to courier serviceability in the customer’s pin code.

We will attempt pickup up to two times.

If the pickup is unsuccessful, the customer must self-ship the item to the provided return address.

If pickup is not scheduled within 2 days, the customer should contact our support team.

Product Condition Requirements

Returned products must be:

Unused and unwashed
In their original packaging
Accompanied by all original tags, labels, and invoices

We reserve the right to reject returns if products show signs of use, damage, washing, perfume smell, stains, or missing tags.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-exchangeable:

Accessories
Socks
Innerwear, including boxers and trunks
Sale items

Refund Processing

Refunds will be initiated after the product passes quality inspection at our warehouse.

Prepaid orders will be refunded to the original payment source.

COD orders will be refunded as store credit, valid for 6 months.

Refunds will be initiated within 1 business day after approval, excluding weekends and public holidays.

Self-Shipping Address

Redbridge Enterprises Private Limited
No. 30, Second Floor, Sivan Kovil Main Road
Thiruverkadu, Chennai – 600077
Tamil Nadu, India

Phone: +91 7603925839
Email: admin@redbridge.co.in

Customers must:

Pack items securely
Mention the Order ID and registered mobile number
Use a trackable courier service

We are not responsible for lost or damaged self-shipped parcels.

Self-Shipped Refund Timeline

Refunds for self-shipped returns will be processed within 2 business days after receipt and verification of the returned product.

Contact

If refunds are delayed beyond the reasonable processing time, customers may contact our support team for assistance.